Case Study: Carefree boosts carer onboarding and verification speed with Sumsub

Carefree, a UK-based Charity Helping Unpaid Carers, Onboards Users in Seconds

Carefree, a UK-based charity that provides breaks for unpaid carers, faced the challenge of scaling its user onboarding without an in-house technical team. They needed a fast and reliable verification provider that was easy to integrate to prove to hospitality partners that their rooms were going to legitimate unpaid carers. They partnered with vendor Sumsub to implement its ID verification solution.

Sumsub's solution enabled Carefree to verify users' identities and their caring status through two distinct pathways. This easy-to-integrate solution resulted in a 94% approval rate and drastically reduced the median processing time for verification from 3.5 minutes to just 0.03 minutes. This efficient process supported the charity's goal of expanding its base of verified carers.

Carefree