Case Study: Open Financial Technologies achieves sub-10-minute support turnaround with Sumo Logic

Why Open–Asia’s first neo-banking platform for SMBs and startups–banks on Sumo Logic to drastically reduce its turnaround time

Open, a Bangalore-based neo-banking platform for SMBs and startups with over 500,000 merchants and more than $11 billion in annualized transactions, needed a scalable, out-of-the-box way to analyze growing volumes of log data. Building and maintaining an in-house or open-source log stack was time-consuming and costly, and teams across support, development and DevOps required faster access to actionable insights to troubleshoot transactions and monitor production systems.

By adopting Sumo Logic, Open consolidated logs (including AWS CloudWatch), set up real-time alerts, and gained fast, powerful search across billions of records—cutting support turnaround time from about an hour to under 10 minutes and speeding bug identification and resolution for developers. The platform’s ease of use, scalability and built-in analytics reduced reliance on DevOps, minimized maintenance overhead, and delivered immediate operational improvements that Open now recommends to peers.

Open Financial Technologies

Ajeesh Achuthan

Co-founder & CTO