Case Study: Webscale achieves 100% customer satisfaction with Sumo Logic

Webscale achieves 100% customer satisfaction

Webscale, founded in 2015, is a SaaS cloud-management platform that powers Fortune 1000 and thousands of other e‑commerce storefronts across 12 countries. As a 24x7 infrastructure provider, the company needed real-time, centralized insights but was hampered by multiple disparate tools that required manual logins and analysis—consuming roughly 500 hours per month.

Webscale selected Sumo Logic for its price, flexibility and ease of use, building centralized dashboards, analytics and threshold alerts for SRE, support and CSM teams. The deployment cut investigation time by about 90%, reduced total case management time by 75%, helped lift customer satisfaction from 90% to 100%, and enabled Webscale to offer a resold “Deep Observability” service to customers.

Webscale

Nithyanand (Nith) Mehta

Vice President and GM