Case Study: Tiny achieves improved customer experience and empowers engineers with Sumo Logic

Tiny advances customer experience and empowers its engineers with insights from Sumo Logic

Tiny, a global web content management and editing company whose products are downloaded by developers millions of times a year, faced inconsistent log management across its cloud-based infrastructure. With distributed teams and customers, the lack of centralized logs made troubleshooting slow and reactive, complicating responses to roughly 100 daily support cases and obscuring where customers encountered issues.

Tiny chose Sumo Logic’s Continuous Intelligence Platform to centralize, analyze, and visualize logs from AWS and other services. The platform was deployed within hours, giving the development experience team full-stack visibility through unified dashboards, enabling faster, media-rich support, reducing guesswork, improving customer experience and engineer morale, and surfacing performance bottlenecks for ongoing optimization.

Tiny

Dallas Clark

Associate Manager, Software Engineering