Case Study: Atchik achieves faster customer service resolution and saves 2–3 months of development time with Sumo Logic

The Marriage of Machine Data and Customer Service

Atchik, a customer-focused software company, needed a better way to diagnose customer issues and understand real user interactions. Support was relying on email threads and phone logs and often had only a single-application view, making root-cause analysis, cross-infrastructure correlation, and proactive issue detection slow and reactive.

By adopting Sumo Logic’s log management, Atchik could pinpoint exactly what customers did, correlate application activity with other infrastructure impacts, receive real-time anomaly alerts, and build customer dashboards. The platform is used across development, QA, customer service and marketing, and delivered measurable ROI—immediately saving an estimated two to three months of development time.

Atchik