Case Study: Pitney Bowes achieves accelerated AWS migration and unified operational visibility with Sumo Logic

The 3 Phases Pitney Bowes Used to Migrate to AWS

Pitney Bowes, a global commerce technology company, faced a complex migration from on‑premises data centers to AWS while integrating legacy back‑office systems through a web of APIs. The large, distributed environment made troubleshooting slow and fragmented, so the team needed a unified logging and monitoring solution to consolidate tools, standardize infrastructure, and reduce time spent firefighting.

They standardized on Sumo Logic and executed a three‑phase plan—cloud adoption (lift‑and‑shift with consistent collectors), logging standardization (JSON key‑value logs, transaction IDs), and best practices for CI and containerized deployments. The result was faster onboarding, fewer disparate tools, consistent dashboards and alerts that serve as a single source of truth for engineers and executives, improved mean time to resolution, and better customer experience across development and production.

Pitney Bowes

Kyle Pause

Director of Software Engineering