Case Study: Epsilon achieves security, SOC 2/PCI compliance, and operational reliability with Sumo Logic

Sumo Logic helps Epsilon ensure that its solutions are running reliably while safeguarding client data for some of the most well respected brands

Epsilon, a Dallas-based interaction management company serving major brands, faced a growing challenge: a complex hybrid infrastructure running thousands of compute workloads that generated multiple gigabytes of machine data daily. Legacy log tools couldn’t scale or provide the operational and security insights needed, and the company needed stronger internal controls and ongoing evidence for SOC 2 and PCI compliance.

Epsilon adopted Sumo Logic as a cloud-native, centralized repository and standardized how teams collected and processed machine data. A phased rollout and customizable dashboards brought hundreds of users on board within 18 months, enabling automated alerts, faster incident isolation, expanded threat analysis for security, and automated compliance documentation—improving application reliability, security, and the ability to extract insights from additional data sources.

Epsilon

Jason Lebaron

Senior Director, Solutions Architecture Epsilon