Case Study: PagerDuty achieves reliable, scalable analytics and improved digital experiences with Sumo Logic

PagerDuty gains reliable, scalable analytics solution to help its 19,000 customers deliver better digital experiences

PagerDuty, a digital operations leader serving more than 19,000 customers, depends on real-time data across AWS-hosted infrastructure and hundreds of microservices to meet SLAs and manage billions of events. Its previous log monitoring vendor proved unreliable and couldn’t scale with growing ingestion volumes, causing gaps in historical data and undermining confidence in query results.

PagerDuty migrated to Sumo Logic in three months and adopted a cloud-native observability platform that reliably ingests ~3 TB/day with spikes to 9 TB, supports 400 daily users, and provides dashboards and troubleshooting queries for faster incident response. The new solution eliminated scalability and outage issues, improved visibility across core infrastructure and microservices, enabled website performance monitoring to meet SLOs, and increased engineering efficiency.

PagerDuty