Case Study: SAP Fieldglass achieves multi-cloud observability and faster incident resolution with Sumo Logic

Observability shines the light on SAP’s multi-cloud environment

SAP Fieldglass, part of SAP, is a global Vendor Management System serving millions of users across 180 countries with a 99% customer retention rate. Rapid demand outside its traditional U.S. and European markets created strict data‑residency and scale requirements that made its legacy on‑prem VM architecture unsustainable. The team needed to move to a multi‑cloud, Kubernetes and DevOps model while maintaining reliability, performance, security and compliance.

SAP Fieldglass selected Sumo Logic’s Continuous Intelligence Platform (Application Observability, Software Delivery Optimization, Audit & Compliance) to centralize telemetry from multiple hyperscalers. The solution was quick to implement, reduced time spent investigating operational and security issues, improved availability and page‑load KPIs, automated alerts to cut fatigue, freed engineering hours, and provided real‑time compliance reporting across frameworks and regions.

SAP Fieldglass

Dan Dycus

Vice President for Cloud Native Compute