Case Study: eNett achieves stronger regulatory compliance and faster customer support with Sumo Logic

eNett makes the most of machine data insights with Sumo Logic for better regulatory compliance and improved customer service

eNett is a Singapore-based FinTech that issues thousands of one‑time Virtual Account Numbers (VANs) hourly to simplify travel payments. Rapid release cycles and constantly changing regulatory requirements left the company spending 45–120 minutes daily on manual log reviews, exposing security risks as developers had to access production systems and causing customer support escalations that could take up to 48 hours to resolve.

eNett adopted Sumo Logic’s cloud-native machine data platform to centralize and analyze its logs (more than 7 GB/day), running it in parallel with legacy processes during a six-month rollout that grew users from 2 to 60. The result: a single source of truth and dashboards that streamline audits and security monitoring, reduce developer access to production, speed up frontline support, and free up resources—while the company plans to extend anomaly detection and alerting.

eNett

James Jones

Infrastructure Manager