Case Study: Singletrack achieves 22% faster threat detection and 30% more proactive issue resolution with Sumo Logic Cloud SIEM

Faster incident detection and response with Cloud SIEM

Singletrack, a 2009-founded provider of mission‑critical client engagement tools for capital markets, needed to replace a brittle, homegrown cloud‑native security and log management stack (built on Papertrail) that offered limited visibility, fragmented workflows and high maintenance overhead. As the company grew and added support and engineering teams, onboarding and alert triage became inconsistent and every improvement required large refactors—so Singletrack sought a scalable, modern SIEM.

After evaluating eight platforms, Singletrack chose Sumo Logic Cloud SIEM for its unified logs/metrics/traces, ease of use, out‑of‑the‑box playbooks and broad integrations. The result: 22% faster threat detection and response, a 30% increase in proactive issue handling, faster first/second response rates (85%→93% and 68%→83%), a feedback loop shortened from two weeks to seconds, and improved operational efficiency across support, engineering and SecOps.

Singletrack

Paul Dyson

Co-founder and CTO