Case Study: Global Bank achieves 100 daily software releases and improved customer experience with Sumo Logic

Global bank accelerates software releases and optimizes customer experience

A global digital bank serving 1.6 million customers across 31 countries needed better observability and telemetry to mature its DevOps practices, move faster, and protect customer experience across products like personal banking, loans, wealth, and SMB services. The challenge was to centralize data and gain real-time insights so teams could detect issues as they arise and make data-driven decisions at high velocity.

The bank adopted Sumo Logic’s cloud-native Continuous Intelligence Platform to ingest logs and events from AWS and Google Cloud, consolidate telemetry from production and lab environments, and surface custom dashboards and alerts. Sumo Logic now analyzes ~416 GB/day, enables detection and remediation within seconds, supports 100 releases per day, delivered a smooth cloud-to-cloud migration across dozens of microservices, and fostered team collaboration via Workspace integrations and a bot for sharing high-value insights.