Case Study: Medical Technology Company Improves Patient Scheduling and Satisfaction with SUMO Scheduler

Medical Technology Company - Customer Case Study

Medical Technology Company, described in the case study as Medtronic, is a global healthcare leader serving patients in 150 countries. The company struggled with an outdated appointment scheduling process that forced patients to call customer service, creating delays, manual errors, missed appointments, and privacy concerns. To address this, the company turned to SUMO Scheduler and its medical appointment scheduling software.

SUMO Scheduler implemented Event and Class Scheduler and its Assignment Engine to automate event registrations, self-scheduling, and expert matching based on need, location, and time zone. Hosted natively on Salesforce, the solution removed the need for third-party integrations and eliminated double bookings and missed appointments. As a result, Medical Technology Company improved patient satisfaction, reduced wait times, saved time and money, and increased first-time appointments by nearly 15%.