Case Study: AIG boosts consultant productivity and appointment bookings with SUMO Scheduler

AIG - Customer Case Study

AIG, a multinational insurance and finance corporation operating in more than 80 countries, was struggling with manual scheduling processes that couldn’t keep up with growing demand. This led to long wait times for appointments, reduced customer experience, and increased security risk around sensitive customer data. To address this, AIG turned to SUMO Scheduler.

SUMO Scheduler implemented an automated online appointment scheduling solution with features like email invites, multi-calendar visibility, drag-and-drop rescheduling, and appointment management tools. The system streamlined record creation, improved scheduling accuracy, and freed up consultants and coordinators to focus on customer service. As a result, AIG saw faster appointment booking, higher consultant productivity, quick adoption across teams, and improved sales potential.

AIG