Case Study: AppLearn improves contract visibility and reduces risk with Summize

Leveraging Legal Tech for Customer Success Teams

Nexthink, a pioneering digital adoption company, faced challenges with its manual contract management process, which posed significant business risk and financial exposure. Their Customer Success team, lacking legal expertise, struggled with due diligence reviews and tracking critical contractual information. They sought an easy-to-use solution from Summize to improve visibility and collaboration.

By implementing Summize's contract lifecycle management solution, Nexthink digitalized its processes. The Summize Contract Analysis Engine provided instant, accurate contract summaries and extracted key calendar dates, which were added to a calendar with email reminders. This empowered the Customer Success team to self-serve, significantly improving visibility, reducing financial and operational risk, and ensuring key dates were never missed.

Nexthink

Katy Batley

Head of Customer Success