Case Study: Tenants Together improves request handling and email marketing with Summit Technologies

Tenants Together reduces response time and email sending time with Summit Technologies

Tenants Together, a statewide coalition for California renters' rights, was overwhelmed by a surge in requests for housing assistance. Their challenge was a lack of integration between their Salesforce CRM and their Action Network email marketing tool, which caused inefficient request distribution and email bounce-back issues. They turned to Summit Technologies for a solution.

Summit assigned a consultant to configure the Salesforce and Action Network integration and provide training. As a result, Tenants Together significantly reduced the time their users spent responding to requests and sending marketing emails. Summit continues to work with the client to ensure proper system adoption.

Tenants Together