Case Study: City of Delaware improves delinquency notices and program tracking with Summit Technologies

City of Delaware streamlines delinquency campaigns with Summit in monthly Salesforce reporting

The City of Delaware partnered with Summit Technologies to overcome a challenge with its utility billing process. Their existing system for managing delinquent accounts and sending late notices was unreliable and inefficient, a problem exacerbated by pandemic-related policies that had paused customer notifications. The city needed a robust tool to create and organize these notices each month.

Summit implemented a custom Salesforce solution designed to automate outreach campaigns. This included creating branded email templates and a process for importing data to generate targeted communications for delinquent accounts. The solution provided the city's staff with the ability to manage email campaigns, handle escalations, and monitor program efficacy. As a result, the City of Delaware now has an effective and reliable system to track delinquent accounts and evaluate the success of its utility billing program.

City of Delaware