Case Study: a leading publishing house in the USA achieves faster subscription turnaround and lower costs with Suma Soft's Subscription Management BPO Services

Leading Publishing House in the USA cuts subscription management costs by 40% with SumaSoft

The client, a leading publishing house in the USA, faced challenges with slow subscription renewal turnaround times and high on-shore operational costs. They engaged SumaSoft's subscription management BPO and data entry services to reduce processing time and achieve significant cost savings while needing a scalable solution for seasonal volume peaks.

SumaSoft implemented a scalable, flexibly staffed team trained in order management and exception handling. This solution reduced the client's operational costs by over 40% and cut the subscription renewal TAT from three weeks to a much shorter period. Over five years, SumaSoft's team grew by 100% to handle increased workload while maintaining strict quality and SLA adherence.