Case Study: a multinational manufacturing leader boosts HR efficiency with Suma Soft's ServiceNow HRSD implementation

a multinational manufacturing leader boosts HR efficiency by 55% with SumaSoft

SumaSoft partnered with a multinational manufacturing leader to address challenges stemming from complex and inefficient HR processes. The client, with over 50,000 employees across diverse global regions and sectors, struggled with operational inefficiencies, varied regional compliance, and inconsistent employee experience, which hindered overall productivity.

The solution involved implementing and enhancing a ServiceNow HRSD platform. SumaSoft's customized approach centralized HR services, automated key workflows like onboarding, and integrated external systems. This resulted in a 35% improvement in employee satisfaction, a 15% reduction in HR dependency due to self-service, a 55% increase in process efficiency, and a 45% reduction in data redundancies.