Case Study: a leading SaaS-based logistics platform solution provider doubles sales with SumaSoft’s technical support services

a leading saas-based logistics platform solution provider doubles annual sales with SumaSoft

The customer, a leading SaaS-based logistics platform solution provider from Canada, faced challenges with scalability, connectivity, and shipping tracking as demand grew. To address this, they partnered with SumaSoft for technical support services to help them add new carriers and onboard clients more quickly.

SumaSoft implemented an end-to-end business model that included cost-effective software development and dedicated support across different time zones. This solution provided the client with measurable results, including a doubling of their annual sales, an increase in customer satisfaction, and meeting SLAs at a reduced cost.