Case Study: TechSoup customer Cambridge Self-Help Food Bank improves reporting and data accuracy with Sumac CRM

TechSoup - Customer Case Study

The Cambridge Self-Help Food Bank, a charity providing food and support services, faced significant challenges with its outdated Microsoft Access database, which was difficult to maintain and scale with its operations. They began searching for a new CRM solution to improve their efficiency and chose to implement Sumac.

Sumac provided a highly customizable and affordable CRM solution, developing bespoke modules to manage the food bank's unique programs. The results were substantial, including a dramatic reduction in report generation time from nearly a month to just one hour. This implementation led to more accurate data, automated operations, and a significantly improved ability for staff to manage their programs effectively.

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