Case Study: PEN Canada achieves streamlined donor, membership and communications management with Sumac CRM

PEN Canada - Customer Case Study

PEN Canada is an apolitical non-profit that defends freedom of expression, supports persecuted writers, and runs literary events and programs. Managing communications, donations, memberships and contacts with their previous system (Raiser’s Edge) had become cumbersome, making data input, retrieval and organization a persistent operational challenge.

They implemented Sumac by Silent Partner to centralize and streamline their data and workflows. Sumac proved user-friendly and quick to learn, backed by strong customer support, and delivered a better-organized system for communications, donations, memberships and contacts—improving efficiency and giving staff greater confidence in managing the organization’s work.

PEN Canada

Katie Addleman

Administrator