Case Study: Northumberland Humane Society achieves streamlined donor receipting and happier donors with Sumac CRM

Northumberland Humane Society - Customer Case Study

The Northumberland Humane Society is a community-based animal shelter that relies on volunteers and local donations to care for abused, abandoned, and neglected animals. Before adopting Sumac by Silent Partner, their receipting and donation processes were disorganized and inefficient, costing staff time and sometimes leaving donors unhappy with their experience.

Implementing Sumac harmonized their receipting and donation workflows, was easy to install, runs smoothly on Windows systems, and is supported by responsive technical help. As a result, receipting has become one of the shelter’s simplest daily tasks, donor experience has improved, and the team recommends Sumac for managing donor databases.

Northumberland Humane Society

Kate Lennan

Administrator