Case Study: KW Counselling Services achieves streamlined donor management and targeted communications with Sumac CRM

KW Counselling Services - Customer Case Study

KW Counselling Services is a multi-service agency founded in 1950 that provides individual, family, group, parenting and outreach supports to vulnerable community members. To sustain its programs and reach those in need, the organization needed a better way to manage donor information and communications after struggling with an unwieldy previous database.

Since adopting Sumac as its donor database in January 2014, KW Counselling has found the system much easier to use, enabling clearer tracking of donations and communications and the ability to target outreach to specific contact groups. With improved data management and excellent customer support from Sumac, the agency has increased fundraising efficiency and strengthened its ability to engage supporters.

KW Counselling Services

Scott Williams

Executive Assistant