Case Study: Jessie’s Centre improves client management and service delivery with Sumac CRM

Jessie’s - Customer Case Study

Jessie’s Centre is a Toronto-based multi-service resource centre that supports pregnant teenagers, young parents and their children, with a mission to nurture healthy development while promoting empowerment, accessibility and anti-oppression. To deliver a wide range of programs and coordinate volunteers, fundraising and client services effectively, the organization needed a user-friendly, reliable system to manage client data and program workflows without adding administrative burden.

The centre implemented Sumac by Silent Partner — an intuitive CRM with strong client support — to centralize client records, volunteer coordination and program tracking. Staff report the system is easy to use and well supported, which has streamlined administration, improved data tracking and freed up time to focus on direct services and advocacy. Website: jessiescentre.org

Jessie’s

Sandra Marleau

Development & Volunteer Coordinator