Case Study: Urban Padres achieves streamlined ticketing and automated contact management with Sumac CRM

How a Social Services Organization Improved Their Ticket Sales and Contact Management with Sumac

Urban Pardes is a Quebec-based social services organization that supports people with mental illness and runs programs like UP House and the annual Au Contraire Film Festival. They struggled with a stand‑alone ticketing system and fragmented contact data, which made managing donors and event attendees inefficient.

They implemented Sumac’s modular CRM with integrated online ticketing and donation pages, so web entries now populate the database automatically. The integration eliminated manual data entry, streamlined operations, and saved staff time while improving ticketing and contact management.

Urban Padres

Philip Silverberg

President of Board