Case Study: Hospice Peterborough achieves centralized client, donor and volunteer management, improved reporting and boosted fundraising with Sumac CRM

Hospice Peterborough - Customer Case Study

Hospice Peterborough is a community-based hospice serving the city and county since 1988, providing practical, emotional and spiritual support to people with life‑threatening illness and their families. The organization needed a better way to manage clients, volunteers and donors in one place, match volunteers with clients, collect participation statistics and meet reporting requirements for the Ministry of Health and the Local Health Integration Network.

After evaluating several options they implemented Sumac, a unified database that tracks clients’ participation, volunteers’ histories and donor activity. The system generates tax receipts, produces built‑in reports for funding bodies, improves volunteer matching and enables donor analysis to build cases for support—streamlining reporting and fundraising so Hospice Peterborough can grow and serve more people in need.

Hospice Peterborough

Angela O’Brien

Office and Finance Coordinator