Case Study: Cambridge Self Help Food Bank improves reporting and data accuracy with Sumac CRM

Cambridge Self Help Food Bank - Customer Case Study

The Cambridge Self Help Food Bank faced a challenge with its outdated Microsoft Access database, which had become too difficult to maintain and scale with its operations. This led the charity to begin searching for a new customer relationship management (CRM) solution, ultimately selecting Sumac CRM for its affordability and customization potential.

Sumac implemented a highly customized solution, creating special modules to manage the food bank’s unique Emergency Hamper and Food Co-op programs. The results were significant, including a drastic reduction in the time needed to generate reports, from nearly a month down to just one hour. Sumac also provided tools to ensure data accuracy, leading to more automated and improved overall operations for the organization.

Cambridge Self Help Food Bank

Dianne McLeod

Program Coordinator