Case Study: Sthira Nusantara streamlines field service operations with Suitmedia

Sthira Nusantara streamlines field service in 2019 with Suitmedia

Sthira Nusantara, an Indonesian air conditioner rental and servicing company, faced a significant operational challenge. Their core business of logistics and field service coordination for major retail chains was managed entirely through manual processes. This led to lost service requests, a lack of visibility into technician activities, and customer uncertainty. Their vendor, Suitmedia, was engaged to solve this critical information flow problem.

Suitmedia developed an integrated system consisting of a customer portal website and a technician mobile application. The solution provided real-time tracking for customers and gave technicians a clear digital queue of jobs with complete context. This restored operational visibility for Sthira Nusantara, eliminating lost requests and drastically reducing customer calls. The system scaled efficiently with growth and transformed captured data into a measurable competitive advantage.

Sthira Nusantara