Case Study: KPK improves access to corruption information with Suitmedia's website redesign

KPK cuts trial schedule search time from 15 minutes to 30 seconds with Suitmedia

The Komisi Pemberantasan Korupsi (KPK), Indonesia's independent anti-corruption commission, faced a significant challenge as its website, a vital source of information for citizens and journalists, was poorly organized and undermined the agency's transparency. The site buried critical information like trial schedules and reporting tools under an illogical structure based on internal departments rather than user needs. To address this, the KPK partnered with vendor Suitmedia for a comprehensive website redesign and digital experience design service.

Suitmedia implemented a user-centric solution, beginning with extensive research to rebuild the information architecture. The new site featured a streamlined homepage with immediate access to key tools, a unified "Cases" portal, and a simplified reporting flow. This redesign by Suitmedia led to a measurable improvement in information access, with users finding information significantly faster and task completion rates increasing. The website became a powerful trust signal for the KPK's transparency, and usage data revealed a tenfold increase in traffic to key features like trial schedules.

Komisi Pemberantasan Korupsi (kpk)