Case Study: Big Agnes achieves a seamless NetSuite ecommerce upgrade with SuiteCentric

NetSuite Ecommerce Upgrade Successful for Big Agnes

Big Agnes, a high-end camping supply company, faced challenges with its outdated and rigid NetSuite SuiteCommerce Advanced Mont Blanc platform. The system was hindering growth, as it required developer assistance for even basic marketing and website changes, preventing the company from adapting quickly in a competitive market. Big Agnes needed an expert partner to guide them through a complex, multi-generational NetSuite ecommerce upgrade.

SuiteCentric was chosen to execute the upgrade, which involved migrating to a modern architecture, refactoring a substantial amount of code, and integrating the Rakuten loyalty platform. The vendor meticulously managed the process using a sandbox and a staged deployment to ensure zero disruption to the live website. The results included a more dynamic and customizable site, an enhanced checkout process, successful Rakuten integration, and a cleaner codebase for future scalability. Big Agnes gained greater independence from developers and completed the upgrade during its busy holiday season without any downtime.

Big Agnes

Alex Geller

NetSuite Administrator