Case Study: Becker Safety and Supply achieves B2B ecommerce success with SuiteCentric and NetSuite

Becker Safety and Supply Achieves B2B Ecommerce Success with SuiteCentric and NetSuite

Becker Safety and Supply, a family-owned safety supply business, faced significant challenges in launching a B2B ecommerce store after a previous implementation partner failed to deliver a functional site after two years. This delay prevented them from meeting customer demand and keeping pace with competitors. They turned to the vendor SuiteCentric to rescue the project and implement a NetSuite SuiteCommerce Advanced solution.

SuiteCentric executed a fresh implementation of the web store, creating custom features for shipping, tax, live chat, and a quote form. This solution enabled Becker to finally launch their ecommerce platform, which resulted in improved business visibility, elevated customer service, and increased order accuracy. The SuiteCentric implementation also increased productivity by automating manual processes and opened up a new 24/7 sales channel without the need to hire additional staff.

Becker Safety and Supply

Clint Swain

Systems Administrator