Case Study: Guarantee Electrical builds trust and boosts employee feedback with Suggestion Ox

How Guarantee Electrical Builds Trust With Feedback from Suggestion Ox

Guarantee Electrical, a St. Louis-based electrical contractor, faced the challenge of gathering frequent and candid feedback from its 900 geographically dispersed employees. With a history of only infrequent engagement surveys and a workforce that included many who were hesitant to share openly, they needed a new, anonymous channel to build trust. They turned to the vendor Suggestion Ox to implement an anonymous suggestion box.

Using Suggestion Ox, Guarantee Electrical quickly rolled out a system where employees could easily submit anonymous feedback via their phones or QR codes. The leadership team committed to responding to all suggestions publicly and candidly, which drove increased participation. The results included numerous implemented changes, from policy updates to new facilities, which improved operations and employee support. This process, powered by Suggestion Ox, fostered a significant culture of trust and provided a vital voice to employees.

Guarantee Electrical

Greg Crook

VP of Human Resources