Case Study: Lightfoot Travel boosts bookings and efficiency with Sugati Travel CRM

Lightfoot Travel - Customer Case Study

Lightfoot Travel, a luxury tour operator with offices in Singapore, Hong Kong, Dubai and London, was struggling with a slow, non-cloud-based booking system that could crash and stop work across offices. The company also needed a shared platform with the same interface and access controls everywhere, plus automation for enquiries, quoting, tracking, and payment gateway integration. Sugati’s travel CRM was brought in to replace the manual, inefficient process.

Sugati delivered a bespoke cloud-based solution for Lightfoot Travel with features including a dynamic itinerary builder, online booking and payment handling, real-time reporting, supplier and margin management, invoice generation, and automated client communication. The result was improved efficiency, productivity, response times, administration, and cost savings, with less time wasted. Lightfoot Travel also reported a 20% growth in bookings, a 30% increase in marketing email open rates, and a 15% increase in average sale due to better upselling.

Lightfoot Travel

Simon Cameron

Founder and Managing Director