Case Study: Merge achieves complete sales self-service and eliminates manual quote review with Subskribe

How Merge eliminated manual reviews, achieved sales self-service quoting, and transformed RevOps from quote builders to strategic advisors

Merge, an API integration software company, was hitting a scaling ceiling: its RevOps team of ~30 was manually reviewing nearly every quote, relying on Google Sheets and ad hoc Slack approvals that caused calculation and data-entry errors, contract rework, and a growing bottleneck. To solve this, Merge chose Subskribe’s standalone CPQ/quoting platform to replace the error-prone spreadsheets and informal approval processes.

Subskribe deployed a modern, intuitive quoting solution with strong amendment handling and Salesforce synchronization, enabling complete sales-rep self-service with minimal training. As a result, Merge eliminated manual quote reviews, dramatically reduced quote creation time and calculation/data-entry errors, implemented proper approval workflows and audit trails, and freed RevOps to focus on strategic initiatives.

Merge

Eric Myll

VP of Revenue Operations and Customer Success