Case Study: South Cork LEO streamlines mentoring workflows with Submit.com

South Cork LEO - Customer Case Study

South Cork LEO, part of Ireland's network of Local Enterprise Offices, was facing significant administrative inefficiencies with its high-volume mentoring program. Their manual, paper-based application process was tedious for clients and staff, requiring executives to waste time on tracking assignments instead of focusing on client service. They partnered with Submit.com to bring greater efficiency and a better client experience to this workflow using the Submit platform.

Submit.com developed an automated mentoring workflow for South Cork LEO, which included features for managing both paid and free assignments and tagging mentors by expertise for streamlined matching. The solution used automation to send emails for payments, instructions, and feedback, drastically reducing administrative time. The vendor's implementation led to an immediate reduction in application turnaround times and, after adding a mentor scoring feature, provided measurable data on mentor performance to ensure quality service.

South Cork LEO

Seán O’Sullivan

Head of Enterprise