Case Study: Cork City Council digitises recruitment and reduces admin with Submit.com

Cork City Council cuts recruitment admin and errors with Submit.com

Cork City Council, one of Ireland's largest local authorities, faced significant inefficiency in its recruitment process, which relied on paper forms and emailed PDFs. This manual system led to lost applications, missed communications, and a cumbersome experience for both HR staff and candidates, particularly during high-volume recruitment competitions. To address this, the council turned to Submit.com, an online platform already in use by other council departments, to digitize its hiring process.

By implementing Submit.com, the council built customized digital application forms for each vacancy, introducing features like automatic screening, tagging, and secure folders for interview boards. This allowed HR to manage the entire recruitment journey from application to signed offer in one system. The solution dramatically reduced administrative errors, enabled real-time tracking of applications, and allowed for earlier verification of candidate qualifications. Submit.com provided a more secure, GDPR-compliant process and significantly improved efficiency, though integration with the council's core HR system remains a future goal.

Cork City Council