Case Study: Sew What Box improves renewal processing with Subbly

Sew What Box migrates 3/4 of subscribers to Subbly in just 2 months

Sew What Box, a family-run sewing project subscription box service, faced significant challenges with their previous e-commerce stack on Shopify. Using apps like Bold, Seal, and Stripe, they struggled with customer profile management and processing renewals; a recurring error created guest profiles that prevented the renewal of about a quarter of their subscribers, threatening their business model.

The company migrated to Subbly to solve these issues. Subbly's platform allowed them to seamlessly move the majority of their subscribers and rebuild their storefront. With Subbly's support, they also ran a successful campaign to resubscribe the affected customers. As a result, the vast majority of their subscribers were successfully moved over, ensuring all new signups are processed through their new Subbly site and setting them up for future growth.

Sew What Box