Case Study: Nail Mail cuts admin time in half and eliminates failed payments with Subbly

Nail Mail cuts admin time in half with Subbly

Nail Mail, a subscription box service for nail technicians, faced significant challenges managing its subscriptions on Wix. The platform's limitations, including an inability to track churn and a lack of dunning features, resulted in at least 10 failed payments monthly and required up to 40 hours per week of manual admin work for founder Gaynor McCann.

By switching to Subbly, Nail Mail gained access to comprehensive subscription management tools and effective dunning capabilities. This migration eliminated failed payments entirely and cut the time spent on subscription management in half, from 40 to 20 hours per week. The solution from Subbly provided a better customer portal and contributed to higher retention rates, allowing the founder to focus on business growth.

Nail Mail