Case Study: SugarCRM saves time and improves compliance with Styra OPA and DAS

SugarCRM leverages OPA to Save Valuable Time and Resources

SugarCRM, a provider of customer experience solutions with millions of users worldwide, faced significant operational and compliance challenges. Their highly automated software pipeline was hampered by resource-intensive manual reviews of Kubernetes workloads, a process that was prone to human error, difficult to scale, and made proving compliance for audits extremely difficult. They turned to vendor Styra and its Styra Declarative Authorization Service (DAS) to address these issues.

By implementing Styra's solution alongside Open Policy Agent (OPA), SugarCRM automated its admission control policy and established compliance-as-code. This eliminated the risks from manual error, prevented costly misconfigurations like unintended load balancers, and integrated policy checks directly into the CI/CD process. The results for SugarCRM included major savings in time and resources, a dramatic reduction in security gaps and downtime, and a simplified, auditable record of all policy decisions for compliance reporting.

SugarCRM

Jorge Arroyo

SVP of Engineering and Cloud Operations