Case Study: Tour Partner Group reduces hotel booking response times with STX Next's AI solution

Tour Partner Group cuts hotel booking verification from 30 minutes to 15 seconds with STX Next

Tour Partner Group, a leading B2B tour operator, sought to improve its internal hotel booking process, which was heavily reliant on manual email communication. They partnered with STX Next to test whether AI and machine learning could classify emails, extract key information, and generate response suggestions to reduce lengthy response times.

STX Next implemented a custom machine learning solution integrated with a large language model. This tool processed incoming emails to classify requests, verify hotel availability against busy dates, and automatically generate suggested responses for sales personnel. The solution delivered a dramatic reduction in processing time, cutting the verification of busy dates from 30 minutes to just 15 seconds and saving sales representatives hours of preparation per request.

Tour Partner Group