Case Study: Red Van achieves 200% productivity boost with Sturdy

Red Van Achieves 200% Productivity Boost with Sturdy

The customer, a global digital commerce agency referred to as a red van, faced the challenge of scaling its customer success operations reactively. Information was trapped in silos, and every customer issue triggered a chaotic, all-hands response that consumed massive bandwidth. The status quo involved manual effort and a lack of a unified view across accounts.

The vendor, Sturdy, provided a solution by connecting directly to the agency's existing communication channels, granting the team complete, real-time visibility into every customer relationship. This eliminated the need for new systems or additional headcount. The measurable impact was a 200% increase in productivity, allowing a single customer success manager and the VP to cover the entire business that was initially projected to require a team of three.

Red Van

Shannon Santorineos

VP of Customer Success