Case Study: BI Norwegian Business School scales student well-being with StudentPulse

BI Norwegian Business School scales student well-being across 20,000 students with StudentPulse

BI Norwegian Business School, an internationally accredited business school, faced the challenge of moving beyond reactive and retrospective student feedback models. Their traditional surveys created operational blind spots, leading to late interventions for at-risk students and widespread survey fatigue. To proactively support student well-being and belonging, they partnered with the vendor StudentPulse to implement its continuous feedback platform.

The solution from StudentPulse involved integrating real-time, pulse check-ins aligned with the academic calendar to identify student struggles as they happened. This enabled BI to immediately route students to support services, closing the feedback loop and transforming well-being into a strategic quality driver. The initiative was successfully expanded from a pilot to cover all Bachelor and Master students in Oslo and all online students, with a full institutional rollout planned for 2027.

BI Norwegian Business School