Case Study: Nespresso achieves under-2-hour sustainable delivery with Stuart

Sustainable Ship from Store Stuart x Nespresso

The customer, Nespresso, sought to enhance its delivery experience by offering a fast service that also aligned with its strong commitment to sustainability. To address this challenge, they partnered with the vendor, Stuart, to implement a "ship from store" delivery model.

The solution implemented by Stuart leveraged Nespresso's retail boutiques as micro-fulfilment centers, enabling deliveries by bicycle couriers. This resulted in a completely green service that delivers orders in under two hours within key UK cities. The partnership has achieved a 98% on-time delivery rate and significantly reduced the carbon footprint of each delivery by cutting out traditional distribution centers and utilizing pedal power. Stuart's model also integrated a seamless recycling process for used coffee pods.

Nespresso

Mary Child

Sustainability Manager