Case Study: UW Health achieves streamlined transplant discharge communication and improved patient engagement with Stryker

University of Wisconsin Hospital and Clinics Improves Discharge Communication for Transplant Patients

The University of Wisconsin Hospital and Clinics, part of the UW Health system in Madison and home to one of the nation’s largest transplant programs, faced the challenge of delivering complex, highly individualized discharge education to transplant patients—who have higher-than-average readmission rates and require tailored instructions on medications, infection prevention, nutrition and follow-up care. The hospital sought a way to improve patient understanding, engagement and satisfaction at discharge.

UW implemented Vocera Good to Go, enabling clinicians to record personalized discharge instructions at the bedside via iPad and assemble a pre-recorded library of audio, video and image resources accessible to patients and caregivers on most devices. The technology made the discharge process more organized, improved staff coordination and patient comprehension, achieved roughly 33% usage among kidney transplant patients in the first six months (about double typical early adoption), and is being expanded to other transplant and surgical populations with multilingual support and clinical champions driving uptake.

UW Health

Jessica Weber

Transplant Surgery Clinical Nurse Specialist