Case Study: Trump Hotel Toronto achieves Forbes Five‑Star status and 20–25% efficiency gains with Stryker's Vocera communication solution

Trump Hotel Toronto Excels in Delivering a Luxury Guest Experience, Achieves Forbes Travel Guide Five-Star Rating in Less than Two Years

Trump International Hotel & Tower Toronto is a 65‑story luxury property that set out from opening in 2012 to earn top industry recognition and strong financial returns. To meet strict five‑star timing and personalization standards across 261 rooms and residences, management identified a critical challenge: build an internal communications infrastructure that lets staff react instantly, coordinate discreetly and deliver consistently exceptional service.

Trump Toronto implemented the Vocera wearable communication system (integrated with HotSOS), giving staff hands‑free, group‑based voice access everywhere on the property. The result: Forbes Travel Guide Five‑Star status in under two years, TripAdvisor #1 hotel in North America, faster response times and highly personalized guest interactions — plus operational efficiencies that cut labor costs roughly 20–25% and improved financial performance for investors.

Trump Hotel Toronto

Mickael Damelincourt

General Manager