Case Study: The Savoy Hotel London achieves seamless VIP check-in and 2-minute guest room access with Stryker

The Savoy Guests Receive London’s First Bespoke VIP Check-In Experience with Vocera

The Savoy, a newly refurbished five-star Fairmont hotel in London, needed a discreet, efficient front-of-house communications system to deliver truly bespoke VIP arrivals and eliminate traditional reception queues. The challenge was to greet and check in guests immediately on arrival while maintaining the hotel’s understated luxury and high service standards.

The hotel equipped all front‑of‑house staff with Vocera Communication Badges, allowing doormen to announce arrivals, staff to greet guests by name, and butlers to be alerted en route so rooms and luggage are ready. The result: guests are escorted to their rooms in about two minutes with no lobby wait, guest satisfaction and TripAdvisor praise increased, and staff productivity and internal communications were noticeably improved.

The Savoy Hotel London

Tim Clough

IT Director