Case Study: Ocean House achieves seamless five-star guest service with Stryker Vocera communication solution

The Ocean House Delivers Five-Star Luxury Resort Service to Global Travelers with Vocera

Ocean House, an iconic Forbes Five-Star and AAA Five Diamond seaside resort in Watch Hill, RI, re-opened as a large, intricately laid-out property with luxury rooms, multiple restaurants, a spa and extensive event space. To preserve its high-touch, discreet guest experience, management needed a reliable way for mobile staff across many floors and areas to communicate and coordinate quickly.

Ocean House deployed the Vocera hands-free communication badge to all staff, enabling instant voice contact, fast location of team members, rapid “crunch team” deployment for peak demand, and smoother housekeeping and event operations. The result was faster response times and greater operational efficiency delivered unobtrusively—helping the resort maintain consistent, five‑star service while eliminating noisy radios and pages.

Ocean House

Daniel Hostettler

President and Group Managing Director