Case Study: Niagara Health unifies clinical communication and improves staff safety with Stryker Vocera

Niagara Health Unifying Communications Across the Enterprise

Niagara Health, a regional healthcare provider, needed to unify clinical communications across its five hospital sites. The organization was using disparate methods like pagers and VoIP phones and sought a standard solution to improve efficiency, help staff seek assistance safely, and conserve personal protective equipment. To address these challenges, they turned to vendor Stryker and its Vocera Platform.

Stryker's solution involved deploying the hands-free Vocera Badge and the Vocera app for smartphones, creating a unified and device-agnostic communication system. This allowed staff to communicate seamlessly across locations, call for immediate help with a dedicated duress feature, and communicate from inside isolation rooms without removing PPE. The results were significant: staff communication was unified, injuries from aggressive incidents decreased by 20%, and the need for PPE was reduced, conserving equipment and minimizing infection risk for staff.

Niagara Health System

Cindy Skubel

Women and Babies Nurse