Case Study: Parkview Health System achieves 60% reduction in medication errors and improved HCAHPS scores with Stryker's Vocera Edge

Improving Clinical Communications and HCAHPS Scores

Parkview Health System, a 350‑bed non‑profit hospital in Pueblo, Colorado, faced fragmented clinical communications caused by multiple single‑purpose devices and unreliable wireless connectivity. The organization needed a unified smartphone solution and a reliable wireless infrastructure to eliminate lost connections and automate barcode medication administration (BCMA).

Parkview deployed 800 iPhones with the Vocera Edge app and upgraded its Cisco network with Apple/Cisco Fastlane+, integrating Edge with the MEDITECH EHR and automating BCMA workflows. Clinicians now use a single device for documentation and team communication, yielding a 60% reduction in medication errors, an average 60‑minute reduction in documentation time per nurse per shift, and a rise in HCAHPS “Communication about Medications” scores from 20% to 70%; over 80% of clinicians report improved communication.

Parkview Health System

Steve Shirley

Vice President of Information Technology and Chief Information Officer